
Established less than a year ago, the Consumer Financial Protection Bureau (CFPB) has rapidly become a significant and powerful advocate for consumers.
Its deceptively simple mission – “to make markets for consumer financial products and services work for Americans” – has allowed the CFPB to set up mechanisms for stopping a broad range of potentially fraudulent practices across the financial services industry.
For your reference, here’s a look at nine areas the CFPB targets:
1. Debt Collection
“Regarding consumer debt collection, the Bureau casts a wide net to capture ‘a range of consumer debt collection activities, including consumer debt collection activities undertaken by third party collectors, law firms, attorneys, and debt buyers.’ The Rule defines ‘consumer debt collection’ as: Collecting or attempting to collect, directly or indirectly, any debt owed or due or asserted to be owed or due to another and related to any consumer financial product or service.” (Consumer Financial Protection Bureau Gives important Guidance on Supervisory Jurisdiction by Davis Wright Tremaine LLP)
2. Credit Reporting
“… the Consumer Financial Protection Bureau (“CFPB”) proposed a new rule which defines the contours of CFPB’s authority to supervise certain debt collectors and consumer reporting agencies to ensure their compliance with federal consumer financial laws. Until now, the affected entities/persons were principally supervised at the state level, and generally were not subject to federal oversight. The Proposed Rule thus represents a new shift in consumer protection, and sets the tone for the CFPB for the future.” (Consumer Financial Protection Bureau Broadens Its Oversight to Include Certain Debt Collectors and Credit Reporting Agencies by Schnader Harrison Segal & Lewis LLP)
3. Credit Card Provider Practices
“The CFPB receives credit card complaints from consumers. The CFPB intends to disclose certain information about credit card complaints in a public database and in the CFPB’s own periodic reports. The purpose of this disclosure is to provide consumers with timely and understandable information about credit cards and to improve the functioning of the credit card market. By enabling more informed decisions about credit card use, the CFPB intends for its complaint data disclosures to improve the transparency and efficiency of the credit card market.” (CFPB Amends Complaint Manual; Banks Will Be Subject to Public Complaints on Credit Cards by Katten Muchin Rosenman LLP)
4. Mortgage Servicer Practices
“… the Consumer Financial Protection Bureau (CFPB) outlined new rules it is proposing to adopt to increase accountability and transparency in the mortgage servicing industry… The proposed rules aim to provide borrowers with detailed and accurate information about their loan on a regular basis so that they can make informed decisions, and to provide them with resources to navigate changes in their financial position.” (CFPB Proposes New Rules for Mortgage Servicing Industry by King & Spalding)
5. Discriminatory Lending
“The CFPB today put consumer lenders on notice that it ‘will use all available legal avenues, including disparate impact, to pursue lenders whose practices discriminate against consumers.’ The CFPB intends to employ disparate impact when examining auto lenders, credit card issuers, student lenders, mortgage lenders, and other providers of consumer credit, allowing the CFPB to claim an institution has engaged in discriminatory lending based on the effects and not the intent of the lending practices.” (CFPB Puts Consumer Lenders on Notice Regarding Discriminatory Practices by BuckleySandler LLP)
6. Financial Product and Service Contracts
“The Consumer Financial Protection Bureau (‘Bureau’) has started a process that could lead to the eventual unraveling of recent Supreme Court decisions that have upheld consumer arbitration in class-action lawsuits for consumer financial products and services. The Bureau has launched a public inquiry into how consumers and financial services companies are affected by arbitration and arbitration clauses, and will assess whether imposing conditions or prohibitions on arbitration would better protect consumers.” (CFPB Investigates Benefit of Arbitration Agreements by Venable LLP)
7. Bank Relationships with Third-Party Vendors
“This bulletin signals that the Bureau is focusing its supervision and enforcement efforts on both direct providers of consumer financial products and services and their service providers, including companies involved in advertising and marketing, lead generation and affiliate marketing, fulfillment, other back-office services, and customer service. The bulletin makes clear that the CFPB views the use of service providers as ‘often an appropriate business decision,’ but that entering into a business relationship with a service provider ‘does not absolve’ the supervised entity of responsibility for complying with Federal consumer financial law to avoid consumer harm.” (CFPB Warns of Service Provider Scrutiny by Venable LLP)
8. Foreign Money Transfers
“… the Consumer Financial Protection Bureau (‘Bureau’) published … a final rule setting forth an entirely new regulatory scheme for companies that provide remittance transfers, including banks. Remittance transfers are electronic transfers of money from U.S. consumers to recipients in foreign countries. Among other things, the Bureau’s final rule: (1) requires that specific disclosures be given to each ‘sender’ of a remittance transfer showing how much money will be received by the recipient of the transfer in local currency; (2) enables senders to dispute errors for up to 180 days following a remittance transfer; and (3) allows senders to cancel remittance transfer transactions within 30 minutes.” (Consumer Financial Protection Bureau Finalizes Regulatory Scheme for Remittance Transfers by Morrison & Foerster LLP)
9. Payday Lenders
“… the CFPB has released an examination procedure for short-term, small-dollar lending. The guidelines, available here, set forth the agency’s examination objectives and provide an outline of the ‘modules’ that examiners will use in five examination areas: 1. Marketing; 2. Application and Origination of Loans; 3. Payment Processing and Sustained Use; 4. Collection, Accounts in Default, and Consumer Reporting; and 5. Third-Party Relationships (i.e., privacy and safeguards).” (CFPB Issues Examination Procedures for Short-Term, Small-Dollar Loans by Katten Muchin Rosenman LLP)
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The CFPB is not without controversy, however. Since its inception, there have been political battles over leadership of the Bureau, leading President Obama to appoint current director Richard Cordray via recess appointment. Those fights continue: Cordray Acknowledgment of Possible Invalidity of His Appointment is Much Ado About Nothing (Ballard Spahr LLP)
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See also:
• The Consumer Financial Protection Bureau’s Whistleblower Program: How It Works and What It Means for Financial Services Companies (Benjamin Saul)
• The Consumer Financial Protection Bureau Completes its First Six Months - But Questions About its Future Remain (Schnader Harrison Segal & Lewis LLP)
• THE CFPB: New Director, New Powers, New Threats - Political And Judicial (Patton Boggs LLP)
• CFPB and FTC to Coordinate on Oversight of Financial Products and Services (Loeb & Loeb LLP)
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